Shipping & Warranty
We do a worldwide shipping via Ukrposhta. International shipping rates vary based on package weight. Please allow 1 business day for processing and 9 – 20 business days for delivery, depending on your location. The customer is responsible for all customs and/or import fees, which may apply to some international orders. If you have special customs requirements for shipping, send them in additional comments field when placing your order.
We hope you love what you ordered from loveandcarry.com. We work hard to offer the highest quality products for both parents and their babies. If you have difficulties while learning how to use any of our products, we would love to assist you by email or any social network we are present at.
You can return items bought directly from loveandcarry.com within 14 days if they are in like-new condition, packaging and receipt both need to be kept. Please contact firstname.lastname@example.org if you need to return a product.
In the rare case of manufacturing defects, we will either repair or replace any Love & Carry® baby carrier during a 6-month period after purchase according to our commercial guarantee. The legal guarantee in your country might be different. Proof of purchase is required. Shipping fees are paid by the customer, but these costs may be compensated by Love & Carry company.What is covered under the warranty:
- 1) parts and materials including webbing, buckles, zippers and snaps;
- 2) defective workmanship. What is not covered under the warranty:
- 1) normal wear;
- 2) damages which arise from negligence, misuse or use not in accordance with the product instructions;
- 3) fading color due to sun or washing;
- 4) products purchased from unauthorized retailers, or as second hand items.