Privacy Policy

Last updated: September 2026

This Privacy & Cookie Policy explains how Love & Carry Ltd. collects, uses and protects your personal data when you visit loveandcarry.com, place an order, create an account or contact us.

1. Data Controller

The controller of your personal data is:

Love & Carry Ltd.
Vatslava Havela Blvd, 4
Kyiv, 03124, Ukraine
Reg. No. (EDRPOU): 37687444
Email: info@loveandcarry.com

2. Personal Data We Collect

Depending on how you use our website, we may collect:

• your name, email address and telephone number;
• billing and delivery address;
• account information;
• order, return and customer service information;
• information required to process payments;
• IP address, browser, device and website usage information;
• marketing preferences and cookie choices.

We do not normally receive or store your complete payment card details. Payments are processed by monobank and PayPal.

3. How We Use Your Data

We process personal data to:

• process orders, payments, deliveries, returns and refunds;
• manage customer accounts and provide customer support;
• comply with tax, accounting and other legal obligations;
• maintain website security and prevent fraud;
• analyse and improve our website, with your consent where required;
• provide advertising and send marketing communications, with your consent where required.

Depending on the applicable law and purpose of processing, we process your data to perform a contract with you, comply with our legal obligations, pursue our legitimate interests or on the basis of your consent.

4. Sharing Your Data

We may share personal data, where necessary, with service providers such as:

• monobank and PayPal — payment processing and fraud prevention;
• delivery and logistics companies — order delivery;
• hosting and IT providers — operation and security of our website;
• Google Analytics 4 — website analytics;
• Google Ads — advertising, conversion measurement and remarketing;
• Meta Pixel — advertising, conversion measurement and remarketing;
• accounting and professional advisers;
• public authorities where required by law.

We do not sell your personal data.

Some service providers may process data outside Ukraine or your country of residence. Where required by applicable law, we use appropriate safeguards for such transfers.

5. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes for which it was collected and to comply with applicable legal, tax and accounting requirements.

Order and transaction records are retained for the period required by law. Account information is normally retained while your account is active and for an appropriate period afterwards. Marketing data is retained until you withdraw your consent or object to the relevant processing.

6. Your Rights

Depending on the applicable data protection law, you may have the right to:

• access and correct your personal data;
• request deletion or restriction of processing;
• object to certain processing, including direct marketing;
• receive certain personal data in a portable format;
• withdraw your consent at any time where processing is based on consent.

If you are located in the European Economic Area, additional rights under the GDPR may apply to the processing of your personal data.

To exercise your rights, contact us at info@loveandcarry.com.

7. Cookies

We use cookies and similar technologies to operate our online store and, with your consent where required, analyse website usage and support advertising.

Necessary Cookies

Necessary cookies are required for functions such as the shopping cart, checkout, user sessions, website security and remembering your cookie choices.

Our payment providers, monobank and PayPal, may also use technologies necessary for payment processing, security and fraud prevention.

These technologies do not require consent where they are strictly necessary to provide the service requested by you.

Analytics Cookies

With your consent where required, we use Google Analytics 4 (GA4) to understand how visitors use our website and improve its content and performance.

GA4 may process information about website visits and interactions, device and browser information, traffic sources and approximate location derived from the IP address.

Marketing Cookies

With your consent where required, we use Google Ads and Meta Pixel for advertising, conversion measurement and remarketing.

These technologies help us measure advertising performance and may be used to show more relevant advertising to people who have previously visited our website.

Where consent is required by applicable law, Google Analytics, Google Ads and Meta Pixel are not activated before you provide the required consent.

8. Managing Cookies

Where our cookie consent mechanism applies, you can:

• Accept all cookies;
• Reject non-essential cookies; or
• manage your preferences through Cookie Settings.

Necessary cookies cannot be disabled through our consent tool because they are required for essential website functionality.

You can change or withdraw your consent at any time through Cookie Settings available on our website.

Current information about the cookies and technologies used, including their purpose and duration, is available through Cookie Settings.

9. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

10. Changes and Contact

We may update this Policy when our services, technologies or legal requirements change. The current version and the date of the latest update will always be published on this page.

For any questions regarding privacy, cookies or your personal data, please contact: